FAQs

I'm looking to apply for a role in Polymerize!

That is great! We're more than happy to look at your application and learn more about how you can help us transform the materials industry with us. For more information, you can take a look at our Careers page. We are also part of SGInnovate's Summation Programme & Infinity Programme and are constantly on the lookout for talented, driven interns/apprentices to help in our mission.

I would like to extend the capabilities of the platform using my organisation's integrations.

We are happy to explore options that will help you achieve your goals better. Do reach out to your account manager or write to us at contact@polymerize.io.

Can I integrate my API to use my data on Polymerize Labs?

We facilitate external API integrations. Please write to us at contact@polymerize.io

Can I just use the AI Engine instead of the entire suite?

Polymerize Lab is designed to be a one-stop materials informatics platform for you to manage your data and utilize our AI capabilities in one place. However, we offer an alternative solution where you can generate on-demand machine learning models according to your needs. Please write to us at  contact@polymerize.io

Is there a country requirement to open a Polymerize account?

No, there is not. Polymerize is entirely cloud-based and open for organizations all over the globe. We currently serve users from different continents. For more information, please reach out to us at  contact@polymerize.io

How do you charge for Polymerize Connect?

Polymerize Lab is designed to be a one-stop materials informatics platform for you to manage your data and utilize our AI capabilities in one place. However, we offer an alternative solution where you can generate on-demand machine learning models according to your needs. Please write to us at  contact@polymerize.io

Is there a country requirement to open a Polymerize account?

No, there is not. Polymerize is entirely cloud-based and open for organizations all over the globe. We currently serve users from different continents. For more information, please reach out to us at  contact@polymerize.io

How do you charge for Polymerize Connect?

We charge on a per-usage basis with a fixed cost regardless of throughput. Depending on your organization's needs and billing cycles, we offer various pricing plans tailored to your needs. Please write to us at contact@polymerize.io.

HowCan I migrate data that I previously stored in another platform? do you charge for Polymerize Connect?

Do reach out to your account manager or speak to us at contact@polymerize.io so we can learn more about what platform you use to store your data, and what sort of data you are intending to migrate over.

How do I import data?

You can import data directly on our platform as a Polymerize user. Alternatively, you may reach to your account manager if you require assistance in importing data.

How How do I get more training for the platform?do I import data?

We offer further training and dedicated sessions to help you use our platform to achieve your objectives. Polymerize users also get to access our user guides and documentation. If you have an account with us, please reach out to your account manager for a training session, or request a demo with us today.

How am I billed for Polymerize's software platform (Polymerize Lab)?

Polymerize Lab offers annual billing plans, depending on the needs of your organization. We extend different billing methods to different organizations. To learn more, please write to us at contact@polymerize.io.

How secure will my data be?

We take utmost care in ensuring the integrity and security of your data. We follow industry standards and regularly conduct security audits and application testing reports which are regularly provided to our customers. We are also SOC2 compliant.

Can I access Polymerize offline?

Polymerize is a cloud-based platform, which means you must be online to access and save data to your Polymerize account.

Do you offer special plans for startups or academic partnerships?

We are able to tailor our various pricing plans to your needs. Please write to us at contact@polymerize.io for more information.

How do I pause my subscription?

To pause your subscription, please reach your account manager or write to us at contact@polymerize.io.

What are the different levels of user permissions?

Every team has a single project owner with everyone else as members. You can also set which stages of a work order and which project a member can gain access to.

Do you offer integration with [platform]?

We are happy to learn more about how we can help make your research faster and better through integrations. Do reach out to your account manager or contact@polymerize.io to describe your needs.

Where does my data go if I close my account?

We strictly commit to our data protection policy and we understand that your data is private and confidential. Should you close your account, your data will be disposed accordingly. For more information about how your data is managed or any questions about retaining your data, please reach out to our account manager or write to us at contact@polymerize.io.

What languages are Polymerize available in?

Currently, we offer language support in English, Mandarin Chinese (Simplified), Japanese, Korean, German, French, Spanish, and Portuguese. We plan to support more languages in the future. If you would like to request for language support that we have not yet supported, do reach out your account manager or write to us at contact@polymerize.io.

How do I invite more team members?

Each team member is assigned an individual license. To invite more team members, please reach out to your account manager.

How do I manage different projects?

In Polymerize Labs, you have an inbuilt project management feature that allows you to create individual projects. Within each project, you can create different work orders. You can also set who gets to access which projects.

Can I change my plan later?

Yes, you may change your plan at any time. Your bill for the month will be recalculated accordingly. For more information, please reach out to your account manager or at contact@polymerize.io.

Do I need knowledge of Artificial Intelligence or Machine Learning to use Polymerize Labs?

No, it is not necessary. Polymerize Labs is designed to be simple to use for all. If you are interested in learning about the basics of AI or ML, you may refer to this article.

What payment methods and currencies do you accept?

For a full list of accepted payment methods and currencies, please reach out to your account manager or write to us at contact@polymerize.io.

How do I close my Polymerize account?

We're sorry to see you go. Please reach out to your account manager to let us know about your cancellation.

I want to cancel my subscription in the middle of a cycle.

We are sorry to see you go! Please reach out to your account manager to let us know about your cancellation.

I don't want my data to be directly managed by Polymerize.

Your data is important for us as our AI engine requires your data to predict formulations, experiments, and self-optimize over time. All of your organization's data is encrypted in the database, so no one from the Polymerize team can view them. Additionally, you can anonymize your data before submitting them to the database. You may also opt to generate on-demand models through Polymerize Discover if you do not require or want your organization's data to be managed by our platform. For more information about data management, please reach out to us at contact@polymerize.io

What is Materials Informatics?

Materials informatics is an emerging field of study that uses data science to propel material science, making it more efficient and sustainable. Its goal is to achieve data-driven results and greatly reduce the time, resources and risks required to develop new materials. Find out more in this article.‍

How will Polymerize help me research faster?

Polymerize Labs has an inbuilt AI engine that allows you to predict formulations, properties and processing parameters. This helps you reduce the number of trial-and-error experiments you will need to do, and optimise your research pipeline. Beyond AI, Polymerize Lab is built to manage your data, which opens up a window of opportunity to help you further analyse your data and uncover even more insights. See how it works on our platform by requesting a demo with us today!

Do you offer a free trial?

We offer a 1 month trial. Request a demo with us today.

Do I get an account manager?

Yes, we provide a dedicated account manager and a technical support. For more information, reach us at contact@polymerize.io.

How do you charge for Polymerize Labs?

We charge based on the number of team members using the platform. We offer different pricing tiers depending on the number of team members on the platform and your organization's needs and billing cycles. For more information, please write to us at contact@polymerize.io.

I'm looking to apply for a role in Polymerize!

That is great! We're more than happy to look at your application and learn more about how you can help us transform the materials industry with us. For more information, you can take a look at our Careers page. We are also part of SGInnovate's Summation Programme & Infinity Programme and are constantly on the lookout for talented, driven interns/apprentices to help in our mission.