Last updated: November 28, 2025
This Privacy Policy explains how Polymerize Private Limited (“Polymerize”, “we”, “us”, or “our”) collects, uses, discloses, and protects information in connection with our websites, platform, and related services (together, the “Services”).
By accessing or using our Services, you agree that you have read and understood this Privacy Policy and our Terms of Use. If you do not agree, please discontinue use of the Services.
We process personal data in line with applicable data protection laws, including (where relevant) the General Data Protection Regulation (“GDPR”) and Indian information technology laws.
When you interact with us, you may provide:Account & contact information – name, business email address, phone number, company name, job title, country, and your communication preferences.Profile & usage information – information you choose to add to your profile, feedback you give us, support requests, survey responses, or content you upload or configure within the platform.Billing & payment information – billing contact details, invoicing details and, where applicable, limited payment information processed via our payment providers.Correspondence – information you include in emails, support tickets, or other communications with us.We do not intend to collect sensitive personal data (such as health information, racial or ethnic origin, or sexual orientation) through our Services. Please do not submit such information unless it is strictly necessary and you have an appropriate legal basis to do so.
When you use our Services, we automatically collect certain information, including:Usage data – pages and features you access, timestamps, clickstream data, the content you view, and how you interact with the Services.Device & technical data – IP address, browser type and settings, device identifiers, operating system, language, and the URL you came from.Log data – system logs, error logs, and diagnostic information related to your use of the Services.This information helps us operate, secure, and improve our Services.
We may receive information about you from:Your organization – account owner or administrators who create and manage user accounts for their teams.Single sign-on and integration providers – if you choose to connect Polymerize with third-party tools (for example, SSO providers or lab systems), we may receive basic profile or configuration data as permitted by your settings.Marketing and event partners – if you register for a webinar, event, or download content through a partner, limited contact information may be shared with us.We use this information only in accordance with this Privacy Policy and any additional notices provided to you.
We use the information we collect for the following purposes:To provide and maintain the Services Creating and managing accounts, authenticating users, delivering core functionality, providing documentation, and processing transactions.To improve and develop our Services Monitoring usage, debugging issues, performing analytics, conducting research, and developing new features and offerings.To communicate with you Responding to enquiries and support requests, sending administrative messages (such as security alerts, updates, and changes to our terms or policies), and notifying you about changes in the Services.To personalize your experience Remembering your preferences, tailoring content, and suggesting features that may be relevant for your organization.For marketing (where permitted by law) Sending you information about our products, features, events, and promotions that may be of interest to you. You can opt out of marketing communications at any time (see “Your rights & choices” below).To ensure security and prevent misuse Protecting our Services and users from fraud, abuse, security risks, and other harmful activities; investigating and preventing unauthorized access.To comply with legal obligations and enforce our rights Responding to lawful requests from authorities, complying with applicable laws, resolving disputes, and enforcing our agreements.We may aggregate or de-identify information so that it can no longer reasonably be linked to an identifiable individual. We may use such aggregated or de-identified information for any lawful purpose.
We use cookies and similar technologies (such as pixels, tags, and local storage) to:Remember your preferences and settingsKeep you signed in where appropriateUnderstand how you use our ServicesImprove performance and user experienceSupport our analytics and, where applicable, marketing effortsYou can manage cookies through your browser settings. If you choose to disable cookies, some features of the Services may not function properly.Where required by law, we will ask for your consent before placing non-essential cookies.
We do not sell your personal information. We may share information in the following limited circumstances:
Within the Polymerize group
With our affiliates and subsidiaries, where necessary, for the purposes described in this policy.
With service providers
With trusted third-party vendors who perform services on our behalf, such as cloud hosting, analytics, email delivery, customer support, payment processing, or security services. These providers may access personal data only to perform their services for us and are obligated to protect it.
Cloudinary:
We use the service on our website Cloudinary. The provider of the service is the Cloudinary Ltd., 3400 Central Expressway, Suite 110, Santa Clara, CA 95051, USA.The use of the service may result in data transfer to a third country (USA). The provider is certified according to the EU-U.S. Data Privacy Framework and therefore offers an appropriate level of data protection.
Further information can be found in the provider's data protection information at the following URL: https://cloudinary.com/privacy
With your organization and collaborators
Depending on your account settings and organization structure, your information may be visible to other users within your organization or to collaborators you invite.
For corporate transactions
In connection with a merger, acquisition, financing, or sale of all or part of our business. In such cases, we will take steps to ensure your privacy rights continue to be protected.
For legal and safety reasons
Polymerize stores personal data on secure servers located in Singapore, and may process data in other countries where we or our service providers operate.
Where required by law, we put in place appropriate safeguards (such as standard contractual clauses) to ensure that any international transfer of personal data provides adequate protection.
By using the Services or providing information to us, you acknowledge that your personal data may be transferred to, stored in, and processed in Singapore and other jurisdictions that may have different data protection rules than your country.
We retain personal data for as long as necessary to:
When we no longer need personal data for these purposes, we will delete it or anonymize it in accordance with our data retention policies and applicable law.
We take appropriate technical and organizational measures to protect personal data from unauthorized access, loss, misuse, or alteration, including:
However, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your account credentials confidential and for ensuring that access to your devices is appropriately protected.If you believe your account has been compromised, please contact us immediately using the details below.
Depending on your jurisdiction, you may have the following rights with respect to your personal data:
You can also:
Manage marketing communications – You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the email or by contacting us. We may still send you non-marketing communications, such as security alerts or service notices.
To exercise any of these rights, please contact us at privacy@polymerize.io or using the contact details below. We may need to verify your identity before responding. We aim to respond within one month, or within the timeframe required by applicable law.
Our Services are designed for use by organizations and individuals over the age of 18. We do not knowingly collect personal data from children.
If you are a parent or guardian and believe that a minor has provided us with personal data, please contact us at contact@polymerize.io and we will take appropriate steps to delete such information.
Our Services may contain links to websites, applications, or services operated by third parties. We are not responsible for the privacy practices of those third parties, and their handling of your information is governed by their own privacy policies.We encourage you to review the privacy policies of any third-party services you access.
If you have questions about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us:
Data Protection / Privacy ContactPolymerize Private Limited
UEN 202013550M36 Robinson Road, #20-01 City House, Singapore 068877
Tel: +65 3138 5586Email: privacy@polymerize.io / contact@polymerize.io
In accordance with the Information Technology Act 2000 and rules made thereunder, our Grievance Officer can be contacted at the above address and email.
The Grievance Officer will acknowledge complaints within 24 hours and aims to resolve them within 15 days of receipt, in line with applicable law.
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of the page and, where required by law, notify you through the Services or by email.We encourage you to review this Privacy Policy periodically to stay informed about our data practices.
