How can we help?

Where does my data go if I close my account?

We strictly commit to our data protection policy and we understand that your data is private and confidential. Should you close your account, your data will be disposed accordingly. For more information about how your data is managed or any questions about retaining your data, please reach out to our account manager or write to us at contact@polymerize.io.

What languages are Polymerize available in?

Currently, we offer language support in English, Mandarin Chinese (Simplified), Japanese, Spanish, and Portuguese. We plan to support more languages in the future. If you would like to request for language support that we have not yet supported, do reach out your account manager or write to us at contact@polymerize.io.

I would like to extend the capabilities of the platform using my organisation's integrations.

We are happy to explore options that will help you achieve your goals better. Do reach out to your account manager or write to us at contact@polymerize.io.

I'm looking to apply for a role in Polymerize!

That is great! We're more than happy to look at your application and learn more about how you can help us transform the materials industry with us. For more information, you can take a look at our Careers page. We are also part of SGInnovate's Summation Programme & Infinity Programme and are constantly on the lookout for talented, driven interns/apprentices to help in our mission.

What are the different levels of user permissions?

Every team has a single project owner with everyone else as members. You can also set which stages of a work order and which project a member can gain access to.

How do I manage different projects?

In Polymerize Labs, you have an inbuilt project management feature that allows you to create individual projects. Within each project, you can create different work orders. You can also set who gets to access which projects.

What payment methods and currencies do you accept?

For a full list of accepted payment methods and currencies, please reach out to your account manager or write to us at contact@polymerize.io.

I need a separate dashboard for a different research team.

We are able to tailor our licenses and accounts to your needs. Please reach out to your account manager or write to us contact@polymerize.io.

I want to change the card that I'm being billed to.

Do reach out to your account manager to change your card and other billing-related details or write to us directly at contact@polymerize.io